Your questions, our answers
Apartment
Which apartment types are available?
We offer several categories: Classic Studio, Superior Studio, Deluxe Studio, Corner Suite, Grand Suite and Penthouse. All apartments are spacious (approx. 50–346 m²) and designed for comfort, wellbeing and modern living.
Do all apartments have a sea view or balcony?
Yes – all apartments have a balcony. Depending on the category, you may enjoy partial or panoramic sea views.
Are there accessible apartments for guests with reduced mobility?
Yes – we have two adapted apartments. Please mention this when booking.
Is there a kitchen or kitchenette?
Yes – every apartment features a fully equipped kitchen.
How often is cleaning carried out?
Our Green Choice programme includes cleaning every 3 days and offers a €5 voucher per day (up to €20).
Daily cleaning is available upon request at reception.
Booking & Stay
How can I make a reservation – directly or through booking portals?
You can book directly through our website, by email at reservations.estepona@the-flag.es. Alternatively, you can book via well-known booking platforms.
What are the check-in and check-out times?
-Check-in: from 3:00 p.m.
-Check-out: until 11:00 a.m.
Is there a minimum stay requirement?
This varies depending on season and rate.
Is early check-in or late check-out possible?
Yes – available on request and subject to availability (additional charges may apply).
Can I book for a long-term stay?
Yes, you can extend your stay by consulting with our reception or reservations team.
Are pets allowed?
Yes – we are pet-friendly. Pets are welcome on request and under specific conditions.
Services & Facilities
Is breakfast, half board, or à la carte service available?
Our restaurant SEVEN M. offers a breakfast buffet and healthy menu options for half board, along with a varied à la carte menu focused on wellbeing.
Is there a swimming pool or garden area?
Yes, we feature a 20 m outdoor saltwater pool surrounded by a spacious garden with relaxation areas.
Is there Wi-Fi in all apartments?
Yes, we provide free Wi-Fi throughout the hotel and in all apartments.
Is there an airport transfer service?
Yes, we offer airport transfers upon request (additional charge applies).
Is there laundry or cleaning service?
Yes, we offer a laundry service and also have a self-service laundry room with coin-operated washers and dryers.
Can I receive packages during my stay?
Yes, we can receive parcels for guests. Please include your name and apartment number on the package.
Costs & Payment
What payment methods are accepted?
We accept credit cards, cash, and bank transfers.
Do prices vary depending on the season?
Yes, rates vary depending on the season, apartment category, and length of stay.
Is the final cleaning included?
We offer the Green Choice option (cleaning every 3 days with a €5 voucher per day, up to €20). Daily cleaning is available upon request at reception.
Are there discounts for long stays?
Yes, we offer special rates and packages for long-term stays. Please contact our reservations team for a personalized offer.
Parking & Arrival
Is there parking or an underground garage at the resort?
Yes, we provide underground parking spaces with electric vehicle charging stations (additional cost applies).
How can I get from Málaga Airport to Estepona?
THE FLAG Costa del Sol is approx. 45 minutes from Málaga Airport.
You can reach us via the AP-7 motorway or with our transfer service.
Are there electric vehicle charging stations?
Yes, charging points for electric vehicles are available in the underground parking area.
Contact & Reception
How can I contact the team in Estepona?
Address:
Calle Trajano 16, 29688 Estepona (Málaga)
Email: reservations.estepona@the-flag.es
Phone: +34 951 400 858
Is there a reception desk on site?
Yes, we have a 24-hour reception to assist you at any time.
In which languages does the team provide assistance?
Spanish and English.
Information about Serviced Living
What is included in the stay price (cleaning, Wi-Fi, additional costs)?
The price includes Wi-Fi, Green Choice cleaning, access to communal areas (pool, gym, gardens), and all basic utilities.
Are there apartments and offers for long-term stays?
Yes, we have apartments designed for extended stays with special rates and personalised services.
What is the difference between a hotel room and a serviced apartment?
Yes – we have dedicated long-stay apartments and special rates.
Can I register my residence during my stay?
Yes, our apartments are suitable for long stays, and it is possible to register officially (upon request and depending on the length of stay).
Wellness and Leisure
Is there a spa or wellness area at the hotel?Is there a spa or wellness area at the hotel?
Yes, THE FLAG Costa del Sol features a wellness area with sauna, hammam, gym, and treatment rooms. Treatments are available at an additional cost.
Can external guests use the Day Spa?
Yes, external guests are welcome upon prior reservation.
What treatments and massages are offered?
We offer personalised wellness and therapeutic treatments adapted to individual needs.
Are there fitness activities or yoga classes?
Yes, we offer a modern gym and regular yoga, pilates, and sound therapy classes — all included for our guests.
What activities are recommended in the area?
Our location is ideal for golf, hiking, beach activities, and cycling. We also collaborate with Villa Padierna Hotel Marbella to offer access to its golf course, tennis club, and beach club.
Are wellness packages or retreats available?
Yes, we offer Stay Well programs and exclusive retreats focused on health and balance.
What are the differences between the Stay Well programmes?
Stay Pure: Personalised detox programme.
Stay Balanced: Weight loss and body and mind balance programme.
Stay Strong: Personalised strength and fitness programme.