General information
What are the check-in and check-out times?
Check-in: 3:00 PM / Check-out: 11:00 AM. Late check-out is available upon request for an additional fee.
Ist die Übernachtung im Programmpreis inbegriffen?
No, accommodation is not included in the price. Room prices vary depending on the selected room category and booking period. For a price inquiry, please send us an email at reservations.estepona@the-flag.es or use our contact form here.
Is the airport transfer included in the price?
No, we do not offer airport transfers. We recommend arriving by rental car (parking is available for a fee) or by taxi.
Programmes & Booking
Which program should I choose?
All of our programs follow a holistic approach with a different focus:
- Stay Pure focuses on enhancing the body's detoxification process
- Stay Balance aims to bring you closer to your ideal weight
- Stay Strong focuses on exercise and building muscle strength
If you're unsure, we are happy to advise you in a personal consultation.
Do you offer programs for couples?
Of course, you can enjoy our wellbeing programs together. However, we place great value on individual attention, as every body has different needs and therefore requires different treatments. That is why the price is charged per person, but personal training sessions can be conducted together upon request.
Are there any prerequisites or restrictions for participation in a program?
Our programs are designed to promote overall well-being but are not a substitute for medical treatment. We recommend consulting your doctor if you have any health concerns. Our programs are suitable for anyone over the age of 18, regardless of fitness level, and are designed to meet individual needs.
Are all the treatments listed on the website included in the program?
The selection and number of treatments are tailored to your personal goals and needs, and will be discussed and customized with you upon your arrival.
Will I receive my treatment plan in advance?
No, your individual treatment plan will be discussed with you personally on the first day after your arrival. However, if you have specific times when you are unavailable, please let us know in advance so we can take this into account when planning.
Can I change the dates of my booking?
Reservation changes are possible depending on availability and must be requested at least 14 days before the program begins.
What are the cancellation conditions?
We understand that unexpected situations may arise, which is why we offer a flexible cancellation policy:
- Free cancellation up to 14 days before the program starts
- 50% refund for cancellations between 14 and 7 days before
- 25% refund for cancellations between 7 and 3 days before
- No refund for cancellations less than 3 days before
Nutrition & catering
Do you offer vegetarian/vegan/gluten-free etc. choices?
Of course, we accommodate your individual dietary preferences and take any allergies into consideration. During a consultation with our nutritionist, you will also receive valuable information on how to maintain your healthy diet for long-term well-being.
What meals/drinks are included in the program?
Upon arrival, you can choose a delicious, healthy dish from our current menu. For the Stay Balance and Stay Strong program, breakfast, lunch, an afternoon snack (if desired), and dinner are included. A healthy breakfast is served on your departure day.
For the Stay Pure program, you will get four freshly made fruit and vegetable juices throughout the day, as well as a clear, warm broth in the evening.
Water is included throughout your stay, and we offer tea in our spa area for relaxation.
Do I have to stick to the nutrition plan?
Nutrition plays a key role in achieving sustainable, holistic health. The nutrition plan is specifically designed to meet your goals and needs for optimal results. Therefore, we recommend adhering to the plan and refraining from additional snacks. If you have any specific requests or need adjustments, our nutritionist is always available to assist you.