Your questions, our answers
Apartment
What apartment sizes and facilities does THE FLAG West M. offer?
We offer several categories of apartment ranging in size from approx. 23 m² to 36 m² – perfect for business travellers, short breaks or longer stays in Frankfurt. All apartments feature modern furnishings, high-quality materials and plenty of natural light. Depending on the category, you will find amenities such as double beds, seating areas, separate WCs, soundproofed walls, a Nespresso machine, a safe, a work desk and a smart TV.
Are there apartments with a balcony or a view?
There are no balconies, but many apartments offer a lovely view of the Frankfurt skyline.
Are accessible apartments available?
Yes, accessible apartments are available (subject to availability).
Is regular cleaning included?
Yes – every 3 days for short stays and every 7 days for long stays from 30 nights onwards.
What technical equipment is provided (Wi-Fi, smart TV etc.)?
All apartments offer complimentary Wi-Fi, a smart TV and an integrated sound system.
Booking & Stay
How can I book an apartment?
Bookings can be made by phone at +49 69 943 409 942, by email at f4.home@the-flag.de, or via our website.
What are the cancellation policies?
The cancellation policies depend on the rate booked.
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 11:00 AM.
Subject to availability, we offer early check-in from 11:00 AM for €25.
Is late check-in possible?
Yes – our reception is staffed 24/7, so late check-in is possible at any time.
Do you offer long-stay rates?
Yes – for stays of 30 nights or more, we offer special long-stay rates. These can be viewed on our website or requested by email at f4.home@the-flag.de or by phone +49 69 943 409 942
Are pets allowed?
Yes – pets are welcome for a fee of €20 per night.
Services & Facilities
Is breakfast available?
Yes – Elaine’s Restaurant is located in our building.
- Monday to Friday: 6:30 AM – 10:00 AM
- Saturday and Sunday: 7:30 AM – 11:00 AM
Are there fitness or common areas?
Yes – there is a fitness room as well as the Livingroom, which serves as a coworking space and lounge.
How often is cleaning carried out?
Cleaning is done every three days; for long-stay guests, once per week.
Can I have parcels delivered to the hotel?
Unfortunately, we cannot accept large packages due to space limitations. Letters and small parcels can be sent to us if they are collected within two days.
Please always include your name in the address:
THE FLAG West M, Bockenheimer Landstraße 38–40, 60323 Frankfurt am Main
Is there a lounge or communal space?
Yes – the Livingroom serves as a lounge and coworking area.
Costs & Payment
Which payment methods do you accept?
We accept credit cards and debit (EC) cards.
Is the Wi-Fi free of charge?
Yes – free Wi-Fi is available throughout the property.
Do you offer corporate rates or long-stay prices?
Yes – we offer attractive conditions for business travelers and long-term guests.
Please contact sales@the-flag.de for more information.
Is a deposit required?
No – however, we reserve the right to request a deposit if necessary.
Parking & Arrival
Are parking spaces or an underground car park available?
Yes, but only in limited numbers. We recommend the “Opernturm” car park, which also offers an affordable night tariff.
How do I reach THE FLAG West M. by public transport?
Take the U-Bahn to Westend or the S-Bahn to Taunusanlage – both stations are just a short walk away.
How far is it to the Messe or city centre?
We are located directly in the city centre. Messe Frankfurt is approx. 15 minutes on foot.
Are electric charging stations available?
Yes – four charging points are available.
Contact & Reception
How can I contact the team in Frankfurt?
You can reach us by phone at +49 69 943 409 942 or by email at f4.home@the-flag.de.
Is there a reception or service desk on site?
Yes – our reception is staffed 24/7.
Phone: +49 69 943 409 942
Information about Serviced Living
What services are included in the price?
Cleaning every three days (or every seven days for stays of 30+ nights) and all utilities are included.
Can I register my residence during my stay?
Yes – for stays of 30 nights or more, we provide a landlord confirmation (Wohnungsgeberbestätigung).
Do you offer special conditions for business guests?
Yes – we offer individually negotiated corporate rates.
For details, contact sales@the-flag.de.
Are there special rates for extended stays?
Yes – special rates are available for stays of 30 nights or more.
For more information, contact sales@the-flag.de.