Your questions, our answers
Rooms & Facilities
What room types does the hotel offer?
We offer comfortable single and double rooms with 140–180 cm beds – perfect for business trips, city breaks or event stays near the Letzigrund Stadium.
Do the rooms have a kitchen?
No, our rooms do not include kitchens. Instead, we provide practical amenities such as a kettle, fridge and optional access to a microwave.
Are accessible rooms available?
Yes, accessible rooms for guests with reduced mobility are available, subject to availability.
Is housekeeping provided?
Yes, your room is cleaned regularly. Additional cleaning or daily housekeeping can be booked upon request.
What amenities are included in the rooms?
All rooms feature high-speed Wi-Fi, a TV, comfortable beds, a modern bathroom with a shower and a work desk. Smart TVs and premium digital newspapers (online and offline) are also available.
Booking & Stay
How can I book a room?
The best rates are available when you book directly through our website. You may also book via email, by phone or through popular booking platforms.
Is there a minimum stay?
No, you can book flexibly from just one night.
What are the check-in and check-out times?
Check-in is from 2:00 p.m., and check-out is until 11:00 a.m.. Early or late check-out is available upon request.
Are pets allowed?
Yes, pets are welcome on request (additional charges may apply).
Can international guests book and check in easily?
Yes – we welcome guests from all over the world and offer multilingual support.
Services & Additional Facilities
Is there a laundry room at the hotel?
Yes, we provide a guest laundry room. Depending on the hotel’s facilities, laundry service may also be available.
Is breakfast available?
Yes, we serve a fresh daily breakfast buffet with regional products and homemade options.
Are there fitness or communal areas?
Yes, our fitness studio is open 24/7. Several communal terraces – including rooftop access – are available. Popular running routes can be found around Letzigrund Stadium and along the Limmat river.
Can I have parcels delivered to the hotel?
Yes, we accept parcel deliveries for our guests.
Is additional cleaning or laundry service available?
Yes, additional services are available on request – ideal for business travellers and long-stay guests.
Costs & Payment
Which currency can I pay in?
Payments are made in CHF. When paying by card, you can often choose your home currency.
Which payment methods do you accept?
We accept credit cards, debit cards, online payments and, depending on the rate, prepayment or corporate billing.
Do you offer discounts for long stays?
Yes, we offer attractive long-stay rates and corporate agreements.
Is the Wi-Fi free of charge?
Yes, high-speed Wi-Fi is complimentary throughout the entire hotel.
Parking & Arrival
Is parking available at the hotel?
Yes, we offer underground parking as well as outdoor parking spaces directly at the hotel.
How do I get from Zurich Airport to the hotel?
Take the train or tram to Zürich Altstetten, which takes approximately 20–25 minutes. From there, it’s a short walk or bus ride to the hotel.
Are there electric charging stations?
Yes, they are available for an additional fee.
Contact & Reception
How can I contact the hotel team?
You can reach us by phone, email or via the contact form on our website. Walk-ins are welcome at any time.
Is there a reception on site?
Yes, our reception team is available daily from 07:00 to 23:00.
Which languages does the team speak?
Our team speaks German and English, and depending on staff availability also Spanish, French, Italian and Serbian.
Information about Serviced Living
What is included in the room rate?
Included are Wi-Fi, room amenities, regular cleaning, access to communal areas and, depending on the rate, breakfast. You also benefit from personal support at reception and a digital concierge for museum and city tour bookings.
Do you offer corporate rates for business travellers?
Yes, we offer attractive corporate rates for companies, technicians and project teams.
Do you offer long-stay rates?
Yes, reduced long-stay rates apply for stays of 30 nights or more.
Can I register my stay in Zurich for longer visits (residency registration)?
Yes, long-stay guests receive reduced rates and we can arrange tailored conditions for corporate clients.